What qualifies as a defective or damaged item upon delivery?

Typically refers to a product that arrives in a condition that is not as expected due to physical damage or manufacturing flaws. Here are the common criteria that qualify an item as defective or damaged:

1. Physical Damage
   1. Broken parts (e.g., cracked screens, shattered glass, snapped components)
   2. Dents, scratches, or scuffs that were not disclosed or expected
   3. Water damage or signs of exposure to moisture
   4. Packaging damage that has affected the item inside
2. Manufacturing Defects
   1. Non-functional components (e.g., electronics that won’t power on)
   2. Missing parts or accessories that are supposed to be included
   3. Incorrect item (wrong model, size, or color)
   4. Poor workmanship (e.g., misaligned seams, faulty stitching)
3. Operational Issues
   1. Item doesn’t work as the manufacturer intended or fails to meet advertised specifications
   2. Software malfunctions in tech products
   3. Unusual noises, overheating, or other signs of malfunction

How can I request a return for an item that is defective or damaged?

Reach out to your Account Manager to submit a return request.

What are the specific “pre-approved situations” where a return might be permitted?

Request was incorrectly scoped and quoted by Logically.

How do I obtain authorization for a return in a pre-approved situation?

Reach out to your Account Manager to submit a return request giving a detailed explanation of the situation. Please include serial number of device/s if applicable. This is subject to Logically approval.

What documentation is required to qualify for a return?

Specifics around the reason for the return. Photos of any damage or supporting evidence of order issue.

How is the 20% restocking fee calculated and what does it cover?

A 20% restocking fee is typically calculated as 20% of the original purchase price of the item being returned. Restocking Fee=Original Price×0.20

What happens if I report a defective item after the 14-day period?

This will be subject to Logically approval.

Can I return an item if I simply change my mind or no longer need it?

No, all sales are final. We ask that you review your quote for accuracy.

How will the new return policy language appear on my quote?

The new return policy will be noted under the Terms and Conditions section of your quote.

Who can I contact if I have further questions or need clarification about the return policy?

Please contact your Account Manager.

How is the return process handled?

This process is handled internally. If approved, and Logically is at fault a shipping label will be provided. If an exception is granted the shipping label will be the client’s responsibility. Once the item is received back to Logically a credit memo will be issued.

When does the 14-day return window begin?

The window begins the day the equipment is received by the customer.