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Cybersecurity is evolving—and fast. If you’re seeking ways to solve modern cybersecurity challenges, from sophisticated phishing to ransomware attacks, you will need an updated toolkit. 

Enter AI. Advanced AI solutions can help you upgrade the way you protect sensitive information. But, buyer beware: Not all AI in cybersecurity solutions are the same. Selecting the right one for your business requires shrewd awareness and a good amount of research. 

Here, we’ll highlight the top factors to consider when searching for a high-quality AI and cybersecurity solution. 

The Importance of White-Glove Service in AI and Cybersecurity

AI-fueled armor for your business certainly sounds intriguing, but remember this: Any tool, no matter how advanced, is only as good as your ability to use it. To get the most out of your security solution, you need to be able to meld it to your company’s needs. You need to understand it, inside and out—and even though AI is always watching, you need skilled human talent working tirelessly to keep you safe and sound. 

That’s where white-glove service in AI and cybersecurity comes in. 

Defining “White-Glove” Service

“White glove” in cybersecurity refers to premium, highly personalized service. When you opt for a service provider that provides white-glove cybersecurity options, you can expect 

bespoke solutions and meticulous attention to your specific needs. 

In practical terms, this might include: 

  • Dedicated 24/7 support teams.
  • Customized security protocols tailored to individual business models.
  • Proactive risk assessment.
  • And more!

White glove service will sharply contrast with standard cybersecurity providers’ generic, one-size-fits-all approaches. This doesn’t just make engaging with your security solutions a more satisfying experience. Because your cybersecurity fits your needs like a glove and you have experienced professionals constantly on the case, you’ll enjoy more peace of mind knowing that your business is truly secure. 

However, the availability of white-glove service isn’t the only consideration when assessing providers.

Explore next-level visibility, threat detection, and actionable intelligence  across your network with a tailored SentryXDR walkthrough. 

The Difference Between Product-Centric Models and Support Dynamics in AI and Cybersecurity

As you assess your AI and cybersecurity options, you’ll notice that some solutions are more product-centric, and others focus more on the service or support. 

Then, of course, some provide a nuanced, balanced approach. Your need for a product- or support-centric model will depend on your needs and familiarity with the tech space. 

Here’s a quick compare and contrast:

  • Product-centric models focus primarily on delivering specific software or hardware solutions. These solutions are often standardized, aiming for broad applicability rather than custom-fit responses to unique cybersecurity challenges.
  • Support-centric solutions prioritize personalized service and tailored guidance, involving dedicated specialists who understand and adapt to each client’s unique cybersecurity needs. This approach offers a more responsive experience, ideal for organizations that lack in-house expertise.

Then there are other options, such as SentryXDR, that offer benefits without falling into either category. By integrating AI and machine learning for real-time threat detection and response, SentryXDR offers a multi-layered approach: SentryXDR Edge for firewall-based threat visibility and auto-remediation, SentryXDR Insights for enhanced monitoring with additional data sources, and SentryXDR 360 for a comprehensive view of security operations center activities

At the same time, when you opt for effective AI-driven solutions like SentryXDR, you still benefit from the oversight of expert specialists who monitor the system, notice red flags, and make calls only humans are equipped to make. This results in a robust, multi-faceted defense system that’s more agile and responsive to specific threats. 

In other words, this solution is less product- or support-centric and more an ecosystem that combines cutting-edge technology with a human touch, offering concierge-level support. 

Navigating Technical Differences in AI and Cybersecurity

We’ve touched on the difference between product- or service-focused AI in cybersecurity offerings and the importance of white-glove or concierge-level service. 

What about the technical differences between options you may be considering? 

Here’s what we would keep in mind: 

The Common Ground in AI-Driven Cybersecurity

The technical Venn diagram between the AI-driven cybersecurity solutions you’re considering may be closer to a circle than you think. Many services are developing ways to use AI in cybersecurity. 

For a long time, tech ranging from AI to machine learning has powered tools like anti-virus, spam-filtering, and phishing detection. Recent advances have expanded AI’s role, leading to a surge in AI-powered cybersecurity solutions. Ultimately, it’s less about whether a cybersecurity provider has an AI solution and more about how they wield it for you—and whether they make it bespoke for your circumstances. 

Contrasting Services with Subtle Technical Disparities

If you’re wondering what the true difference between providers with similar-seeming technical models is, ask your potential vendor about the following: 

  1. Threat detection and management: Although AI is widely used for threat detection, evaluating and mitigating threats effectively requires skilled engineering teams. How does the provider address that need? 
  2. Automated incident response: When a threat occurs, AI or ML should trigger your cybersecurity system and start a response. How will you find out about it? Will you receive a notification and be expected to respond yourself, or will you receive a call from human professionals telling you they’re already on the case? 

Logically addresses these technical differences through skilled engineering teams. By combining powerful security information and event management (SIEM) technology driven by AI and ML with a security operations center (SOC) team, Logically delivers relevant, actionable alerts in real time. This approach ensures a comprehensive security strategy—from threat detection to response—tailored to the unique needs of each organization. 

If you’re interested in learning more about SentryXDR and the personalized, high-touch, professional service that comes with it, request a SentryXDR demo today. 

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