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If your business is familiar with IT outsourcing, you’ve probably heard about remote monitoring and management (RMM) software. RMM software is a tool that brings robust technology management capabilities to businesses of all sizes. It monitors the health and performance of an organization’s IT assets 24/7/365. RMM systems also provide proactive maintenance and alerting to maintain a stable environment which allow for rapid remote remediation when things go wrong.

Businesses without remote monitoring and management are reactive, which leads to a level of unpredictability which can be costly in dollars, time and frustration. However, because of the proactive nature of RMM tools, organizations utilizing this benefit can experience a dramatic reduction of unscheduled downtime and lower IT costs because problems can be predicted, detected and resolved faster—often before you’re even aware of them.

Here are the top ways your business can benefit from RMM: 

  1. Monitoring to Boost Productivity – A RMM tool monitors the health of your network and all devices on it, including servers, desktops, laptops, firewalls, wireless access points and more. The RMM software alerts your Managed Service Provider (MSP) or IT solution provider before or as a problem occurs, thus reducing downtime and the resulting cost in loss of productivity.
  2. Management of Maintenance: With RMM, applying patches to operating systems can be automated. You can schedule and apply patches and updates after work hours, resulting in less risk for downtime. 
  3. Streamlining Efficient Support: Whether you outsource your IT to an MSP or work with an in-house technology department, a technician can use an RMM to access the user’s computer remotely and address the issue without having to be onsite. With RMM, you receive a fast and reliable resolution with significantly reduced or even eliminated downtime with no costly surprise
  4. Automation: RMM can automate processes, fixes and deployments. This lowers overhead and speeds up resolution of issues as they arise. RMM can automate backups for most network equipment, ensuring faster recovery in case of a failure.

Do you want to know if your environment is being proactively monitored, maintained and managed? Then it’s time for a conversation with our experts.