Choosing the right Managed Service Provider can be a challenging task. With our 10 key questions to ask during an evaluation, kickstart your selection process with the answers you need to make informed business decisions that address your security and IT needs.
How to Start Your Managed Services Search
The first step is to determine your business’s specific security needs and IT requirements. Then the hard part – evaluating partners for their managed services. As a Managed Security Solution Provider, Logically understands what it takes to be an inclusive partner – from services, skills and depth of resources, to self-healing technology, and dedicated in-house expertise.
Here is our quick guide to help choose the best fit for your business needs, with simple and effective questions every solution provider should be able to answer.
What You Should Know When Evaluating MSPs
It can be hard to evaluate Managed Security and IT Service Providers. Many MSPs sound exactly the same. Visit any MSP’s website and you will see the same list of supported technologies. But it turns out managed services are very different when you look under the hood. Here are key questions to help you evaluate a potential new MSP partner.
Questions Include:
- How many customers rely on your managed services?
- How many dedicated cybersecurity certified experts are on your service delivery team, and are they in-house or outsourced?
- How many endpoints do you manage?
- How do you help customers see immediate value and ROI?
- How do you help customers identify and mitigate vulnerabilities before problems occur?
- What services are included in your managed service offerings?
- What’s unique about your systems management approach that leads to higher uptime and lowers costs?
- How do you ensure that technicians are knowledgeable about each customer environment to minimize wasted time on calls and ticket resolutions?
- How many daily incidents resolved automatically by proprietary automation?
- How do you innovate to tackle increased complexity and new business challenges?
The MSP Buyer’s Guide
Are managed IT services on your radar? This free buyer’s guide provides insight into the benefits of partnering with a trusted managed security and IT service provider (MSSP), including:
- Knowledge and expertise
- Cutting-edge technology
- Cost savings
- Increased cybersecurity
Get your copy of Logically’s MSP Buyer’s Guide and find out how to match your business and technology needs with the right Solution Provider.
You Can Trust Logically to Have Your Back
We are recognized for excellence and our commitment to quality. With over 200 dedicated in-house cybersecurity experts and certified technical professionals on staff, we’re here to exceed expectations and provide an exceptional customer experience always – we have you covered.
Looking for a Trusted Managed Services Partner?
View our service offerings, or speak to one of our experts to learn how Logically can solve your business security and IT problems.
